Recently I did a blog post about the bold strategy of Domino’s Pizza changing their pizza recipe in response to customer feedback and in hopes of increasing sluggish sales.

Apparently, the initial campaign has been a resounding success.  In fourth quarter 2008, Domino’s saw profits of $11 million, or 19 cents a share.  This past quarter they saw their profits increase to $23.6 million, or 41 cents a share.  That is an amazing result especially given the current sluggish state of the economy.

It seems as though the strategy has worked in the short term.  As the AP article I found on the subject states, “The question remains, though, whether Domino’s can keep the momentum going, or whether the novelty of the new recipe will wane.”

I believe if Domino’s can continue their involvement in social media to supplement the campaign, they may be able to see sustained success with this strategy. This could be where they see a large segment of new customers who perhaps may not have tried the new recipe otherwise.  I’m basing this on the supposition that people will see their “friends” in social media spaces talk about the product and based on their friends’ input, a new segment of people will try the pizza.

The problem is, when this campaign first began, Domino’s was using a lot of television advertising to supplement the new website and social media campaign. A lot of people who saw those commercials and were interested in the new recipe most likely tried it once (based on the  profit figures).  However, if the ads don’t continue to remind people about the new recipe and continue to promote the Domino’s brand, they could see an even bigger drop off in sales.

If I were in charge of the campaign, I would start supplemental ads regarding the popularity of the new pizza recipe that would include metrics of their success. Perhaps something like, “X out of X people LOVED the new taste of Domino’s Pizza! Why not try it and see what everyone is talking about?” Then it includes the people who have tried it and reaches out to those who have not as of yet.

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